Refund policy
30-Day Return Policy
We want you to be happy with your purchase. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received itāunused, with any original tags or accessories, and in its original packaging. You'll also need your receipt or proof of purchase.
To request a return, contact us at support@limivi.com. If your return is accepted, we'll provide instructions on how and where to send your item. Please do not send a return to the address shown on the original package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted.
You can always contact us at support@limivi.com with questions about a return.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right. Photos of the item and packaging may be requested to help us resolve the issue quickly.
Exceptions / non-returnable items
Certain products may not be eligible for return, including personalized or custom items, gift cards, and products that cannot safely or hygienically be resold after use. Please contact us at support@limivi.com if you have questions about whether your item is eligible for return.
Sale items
Unless otherwise stated at the time of purchase, sale items are eligible for return under the same conditions described above.
Exchanges
The fastest way to exchange an item is to request a return. Once the return is accepted, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, applicable consumers may have the right to cancel or return an order within 14 days without providing a reason, subject to applicable law and permitted exceptions.
Refunds
We'll notify you after your return has been received and inspected and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@limivi.com.